
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Odigo
A
Providing CCaaS solutions with omnichannel capabilities, AI and automation, routing, data-driven performance, and cloud platform.
Diabolocom
B
AI-powered cloud solutions for customer experience (CX) including automation, lead management, and omnichannel communication.
facyle
B
Providing services for implementing and managing customer relationship solutions, including personalized customer journeys, omnichannel contact centers, customer satisfaction management, and integration with business tools.
Initiatives identified among leaders
Politique RSE axée sur intégrité, numérique sobre et réduction carbone alignée sur Paris.
“Odigo structure sa politique RSE autour de trois p...” - OdigoMise en place d'une politique RSE
“facyle met en place une politique RSE qui prend en...” - facyleEngagement RSE structuré autour de gouvernance éthique, sobriété et inclusion.
“Odigo a consolidé sa démarche RSE en 2024 en struc...” - Odigo56% of similar organizations communicate on CSR issues
+178 initiatives collected from 50 similar organizations
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