
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Diabolocom
B
Cloud-based contact center software with AI integration for customer experience enhancement, including automation, lead management, and telephony services.
facyle
B
Providing services for implementing and managing customer relationship solutions, including personalized customer journeys, omnichannel contact centers, customer satisfaction management, and integration with business tools.
Zendesk
B
Customer service and support software solutions, including help desk, customer interaction management, and AI-driven tools for enhancing customer service efficiency.
Initiatives identified among leaders
Clauses durabilité dans contrats fournisseurs et guide d'accompagnement
“Des clauses de durabilité ont été intégrées dans l...” - ZendeskBien-être collaborateur et performance énergétique des datacenters évaluée par EcoVadis.
“Diabolocom valorise ses collaborateurs via une pol...” - DiabolocomMise en place d'une politique RSE
“facyle met en place une politique RSE qui prend en...” - facyle62% of similar organizations communicate on CSR issues
+224 initiatives collected from 50 similar organizations
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