Cloud-based contact center software with AI integration for customer experience enhancement, including automation, lead management, and telephony services.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
Access the detailed report with all sector benchmarks, in-depth competitive analysis and actionable recommendations.
Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: July 2026
Evaluation in progress...
This analysis is not yet available in English. Please see the French version.
Leading organizations
Odigo
A
AI-driven CCaaS software for customer relations, centralizing all customer touchpoints in a single interface with intelligent automation, strategic insights, and optimized campaigns.
AKIO
B
Development of omnichannel contact center software for managing customer interactions across various channels, including voice, email, chat, social media, and instant messaging. The platform integrates AI features to automate customer journeys and enhance both customer and advisor experiences.
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Initiatives identified among leaders
Rapport RSE 2024 résumant actions carbone, achats, solidarité et certifications.
“Le rapport annuel RSE 2024 d’Odigo synthétise ses ...” - OdigoDemande de labellisation RSE et évaluation externe
“Engagement vers l’obtention de labellisations (AFN...” - AKIOSuivi d’indicateurs RSE en 2024 : fournisseurs, conformité, signalements.
“Odigo suit plusieurs indicateurs clés en 2024 pour...” - Odigo46% of similar organizations communicate on CSR issues
+148 initiatives collected from 50 similar organizations
Is your score incomplete? Update your CSR information and improve your positioning.
Claim this page
Updated data
Personalized recommendations
Access complete data, competitive analyses and actionable recommendations for your clients.
Comprehensive sector benchmarks
Competitive data
Ready-to-use reports