AI-powered cloud solutions for customer experience (CX) including automation, lead management, and omnichannel communication.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Odigo
A
Providing CCaaS solutions with omnichannel capabilities, AI and automation, routing, data-driven performance, and cloud platform.
Zendesk
A
Providing a comprehensive customer service platform with AI capabilities to enhance customer interactions and operational efficiency.
Initiatives identified among leaders
Politique RSE axée sur intégrité, numérique sobre et réduction carbone alignée sur Paris.
“Odigo structure sa politique RSE autour de trois p...” - OdigoRapport sur les actions contre les inégalités raciales et engagement pour l'équité sociale
“Zendesk publie un rapport détaillant ses actions p...” - ZendeskDéveloppement d'une politique RSE
“ViaDialog a mis en place une politique RSE qui ref...” - ViaDialog46% of similar organizations communicate on CSR issues
+127 initiatives collected from 50 similar organizations
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