Providing an intelligent omnichannel customer engagement platform that manages interactions across voice and 20+ digital channels.
A
CSR Analysis score
The organization is among the top 5% of organizations with the most committed CSR positioning, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: March 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Zendesk
A
Providing a comprehensive customer service platform with AI capabilities to enhance customer interactions and operational efficiency.
AKIO
B
Development of omnichannel customer relationship management software for contact centers and customer service departments, including voice, email, chat, social media, and video conferencing features.
Initiatives identified among leaders
Vérification et publication des émissions de gaz à effet de serre 2023.
“Zendesk a publié un rapport de vérification des ém...” - ZendeskPolitique RSE structurée selon ISO 26000 et Charte de la Diversité.
“AKIO a formalisé une politique RSE alignée sur les...” - AKIORenforcement de la culture d'appartenance via développement professionnel et partenariats inclusifs.
“Zendesk investit dans la création d'une culture d'...” - Zendesk60% of similar organizations communicate on CSR issues
+198 initiatives collected from 50 similar organizations
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