Providing an intelligent omnichannel customer engagement platform that manages interactions across voice and 20+ digital channels.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: May 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
AKIO
B
Development of omnichannel contact center software for managing customer interactions across various channels, including voice, email, chat, social media, and instant messaging. The platform integrates AI features to automate customer journeys and enhance both customer and advisor experiences.
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Diabolocom
B
AI-powered cloud solutions for customer experience (CX) including automation, lead management, and omnichannel communication.
Initiatives identified among leaders
Intégration RSE dans la stratégie, formation et diversité des équipes
“AKIO a intégré la RSE comme levier stratégique, al...” - AKIODéveloppement d'une démarche RSE
“Diabolocom évalue son impact environnemental et so...” - DiabolocomDéveloppement d'une politique RSE
“ViaDialog a mis en place une politique RSE qui ref...” - ViaDialog62% of similar organizations communicate on CSR issues
+213 initiatives collected from 50 similar organizations
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