Omnichannel contact center software for managing customer interactions across various channels, including voice, email, SMS, chat, and social media. Integrates AI and CRM for enhanced customer engagement and agent productivity.
A
CSR Analysis score
The organization is among the top 5% of organizations with the most committed CSR positioning, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: July 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
AKIO
B
Development of omnichannel contact center software for managing customer interactions across various channels, including voice, email, chat, social media, and instant messaging. The platform integrates AI features to automate customer journeys and enhance both customer and advisor experiences.
Diabolocom
B
Cloud-based contact center software with AI integration for customer experience enhancement, including automation, lead management, and telephony services.
DialOnce
B
Development and provision of omnichannel and voice AI agents for customer relations. Solutions include conversational agents accessible 24/7 across various channels (website, telephony, WhatsApp) and voice agents (voicebots) to handle phone requests. The company also offers solutions to automate customer service advisor tasks, integrated with CCaaS and CRM systems.
Initiatives identified among leaders
Intégration RSE dans la stratégie, diversité et bien-être collaborateurs
“Intégration de la RSE dans la stratégie globale de...” - AKIORenforcement de la diversité avec équilibre genre, âge et intégration d'apprentis.
“Promotion de la diversité au sein de l'entreprise,...” - DialOnceStratégie RSE alignée sur les principes ONU et évaluée par EcoVadis.
“Diabolocom a structuré sa démarche RSE autour des ...” - Diabolocom60% of similar organizations communicate on CSR issues
+177 initiatives collected from 50 similar organizations
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