Omnichannel contact center software for managing customer interactions across various channels, including voice, email, SMS, chat, and social media. Integrates AI and CRM for enhanced customer engagement and agent productivity.
A
CSR Analysis score
The organization is among the top 5% of organizations with the most committed CSR positioning, among comparable organizations.
EmpCo Directive — September 27, 2026
We analyzed the websites of over 250,000 companies, including Vocalcom's, to extract CSR initiatives and communications containing risky environmental claims.
Greenwashing risk score + your position within your sector
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Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: July 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
AKIO
B
Development of omnichannel contact center software for managing customer interactions across various channels, including voice, email, chat, social media, and instant messaging. The platform integrates AI features to automate customer journeys and enhance both customer and advisor experiences.
Diabolocom
B
Cloud-based contact center software with AI integration for customer experience enhancement, including automation, lead management, and telephony services.
Eloquant
B
SaaS solutions for customer relationship management, including omnichannel contact center management and customer voice analysis using AI.
Initiatives identified among leaders
Vigilance sur les risques humains et environnementaux via PROVIGIS
“Mise en œuvre d'une démarche de vigilance via la p...” - EloquantIntégration RSE dans la stratégie, diversité et bien-être collaborateurs
“Intégration de la RSE dans la stratégie globale de...” - AKIOPromotion de l'égalité professionnelle via un groupe dédié
“Eloquant a créé un groupe de travail dédié à l'éga...” - Eloquant64% of similar organizations communicate on CSR issues
+286 initiatives collected from 50 similar organizations
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