Development and provision of omnichannel and voice AI agents for customer relations. Solutions include conversational agents accessible 24/7 across various channels (website, telephony, WhatsApp) and voice agents (voicebots) to handle phone requests. The company also offers solutions to automate customer service advisor tasks, integrated with CCaaS and CRM systems.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: June 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
AKIO
B
Development of omnichannel contact center software for managing customer interactions across various channels, including voice, email, chat, social media, and instant messaging. The platform integrates AI features to automate customer journeys and enhance both customer and advisor experiences.
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Onepilot
B
Providing customer care, sales, and KYC services through a combination of human agents and AI solutions, available 24/7 across all languages and channels.
Initiatives identified among leaders
Intégration RSE dans la stratégie, diversité et bien-être collaborateurs
“Intégration de la RSE dans la stratégie globale de...” - AKIOSobriété numérique via équipements reconditionnés et achats responsables
“Onepilot applique les principes de sobriété numéri...” - OnepilotPromotion de l'égalité salariale et professionnelle entre genres
“L'égalité des genres est un pilier fondamental. Un...” - Onepilot50% of similar organizations communicate on CSR issues
+126 initiatives collected from 50 similar organizations
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