Development of AI-powered conversational agents to enhance customer relations, automating frequent requests and optimizing interactions with real-time contextual data.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: December 2025
This analysis is not yet available in English. Please see the French version.
Leading organizations
Zaion
B
Development of conversational and generative AI solutions for customer relationship management, including virtual assistants, real-time agent assistance, and conversation intelligence.
DialOnce
B
Development of AI-based customer service agents to enhance operational efficiency and customer experience.
OWI Technologies
B
Development of AI solutions to enhance customer relations, including email processing, call handling, intelligent forms, chatbots, and analytics.
Initiatives identified among leaders
Obtention de la médaille Platinum EcoVadis
“DialOnce obtient la médaille Platinum EcoVadis pou...” - DialOnceDéveloppement d'une approche de réduction de l'impact environnemental
“OWI Technologies développe une approche de réducti...” - OWI TechnologiesDéveloppement personnel et santé des collaborateurs
“DialOnce favorise le développement personnel et la...” - DialOnce31% of similar organizations communicate on CSR issues
+343 initiatives collected from 100 similar organizations
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