
Providing customer care, sales, and KYC services through a combination of human agents and AI solutions, available 24/7 across all languages and channels.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: March 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Zendesk
A
Providing a comprehensive customer service platform with AI capabilities to enhance customer interactions and operational efficiency.
Amicio
A
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Initiatives identified among leaders
Rapport sur les actions contre les inégalités raciales et engagement pour l'équité sociale
“Zendesk publie un rapport détaillant ses actions p...” - ZendeskRécompensé pour sa promesse employeur en région Hauts-de-France
“Amicio a reçu le titre de lauréat or pour sa « pro...” - AmicioDéveloppement d'une politique RSE
“ViaDialog a mis en place une politique RSE qui ref...” - ViaDialog52% of similar organizations communicate on CSR issues
+341 initiatives collected from 50 similar organizations
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