Outsourcing of customer relations and business processes in France, with a strong integration of people with disabilities. Services include call center management, customer satisfaction surveys, customer loyalty, and business processes.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Amicio
A
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
5COM
B
Providing installation, deployment, maintenance, and technical support services for IT and telecom infrastructure for businesses across France.
Absys
A
Outsourced call center services for businesses, including management of incoming and outgoing calls, remote secretarial services, and bilingual communication.
Initiatives identified among leaders
Vision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - AmicioVision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - AmicioRécompensé pour sa promesse employeur en région Hauts-de-France
“Amicio a reçu le titre de lauréat or pour sa « pro...” - Amicio58% of similar organizations communicate on CSR issues
+319 initiatives collected from 50 similar organizations
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