Providing outsourced customer reception and assistance services, including intervention management, help desk, phone reception, pharmacovigilance, and schedule management.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
A
The organization is among the top 5% of organizations with the most committed CSR communication, among comparable organizations.
Leading organizations
Agaphone
A
Providing 24/7 outsourced telephone reception services for various businesses. Connecting to different CRM and management tools to optimize communication and call management.
Thelem France
B
Providing externalized telephone reception services for professionals, including call management, appointment scheduling, and message handling.
Amicio
A
Outsourced customer relationship management services, including acquisition, retention, customer service, technical support, fraud prevention, and debt collection.
Initiatives identified among leaders
Vision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - AmicioDéveloppement d'une stratégie gagnant-gagnant pour les employés et les clients
“Agaphone développe une stratégie gagnant-gagnant p...” - AgaphoneVision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - Amicio30% of similar organizations communicate on CSR issues
+86 initiatives collected from 50 similar organizations
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