Providing outsourced customer reception and assistance services, including intervention management, help desk, phone reception, pharmacovigilance, and schedule management.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: December 2025
This analysis is not yet available in English. Please see the French version.
B
The organization is among the top 20% of organizations with the most committed CSR communication, excluding the top 5%, among comparable organizations.
Leading organizations
Agaphone
A
Providing 24/7 outsourced telephone reception services for various businesses. Connecting to different CRM and management tools to optimize communication and call management.
Thelem France
B
Providing externalized telephone reception services for professionals, including call management, appointment scheduling, and message handling.
Amicio
B
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
Initiatives identified among leaders
Développer des pratiques centrées sur le développement humain
“Amicio s'engage à porter une vision plus humaine e...” - AmicioFaire de l'entreprise un espace d'engagement sociétal
“Amicio s'engage à faire de l'entreprise un espace ...” - Amicioentreprise à mission
“Amicio est une entreprise à mission, avec pour obj...” - Amicio36% of similar organizations communicate on CSR issues
+222 initiatives collected from 100 similar organizations
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