Development of AI-based customer service agents to enhance operational efficiency and customer experience.
B
CSR Analysis score
The organization is among the top 20% of most committed organizations, excluding the top 5%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: December 2025
This analysis is not yet available in English. Please see the French version.
Leading organizations
DialOnce
B
Development of AI-powered conversational agents to enhance customer relations, automating frequent requests and optimizing interactions with real-time contextual data.
OWI Technologies
B
Development of AI solutions to enhance customer relations, including email processing, call handling, intelligent forms, chatbots, and analytics.
Zendesk
A
Providing a comprehensive customer service platform with AI capabilities to enhance customer interactions and operational efficiency.
Initiatives identified among leaders
Amélioration de l'accessibilité des technologies de l'information
“Zendesk améliore l'accessibilité des technologies ...” - ZendeskDéveloppement de l'accès aux services pour les non-profit
“Zendesk développe l'accès aux services pour les no...” - ZendeskPromotion de la diversité
“DialOnce promeut la diversité en donnant plus de p...” - DialOnce33% of similar organizations communicate on CSR issues
+508 initiatives collected from 100 similar organizations
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