CSR Analysis Zendesk

CSR / Transition Solutions

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Zendesk développe des produits accessibles en s'alignant sur les standards WCAG 2.1 AA. Les équipes de produits sont responsables de l'accessibilité, avec un suivi centralisé par l'équipe Product Accessibility. Des audits tiers, des tests manuels et automatisés, ainsi qu'une recherche utilisant des technologies d'assistance sont réalisés. Zendesk intègre des améliorations d'accessibilité via le Garden Design System et propose une formation continue aux employés. L'objectif est de garantir que les produits soient inclusifs dès la phase de conception.

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Sector data Informatique, logiciels et télécoms

40,665CSR initiatives analyzed in sector Informatique, logiciels et télécoms

17,111Companies in sector Informatique, logiciels et télécoms

9,971SMEs (10 to 250 employees) in sector Informatique, logiciels et télécoms

+160,000

Total organizations analyzed

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Detailed analysis by theme

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How are these scores calculated?

Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)

Sources: Public data, CSR reports, documented initiatives, official databases

Our Complete Methodology FAQ on CSR scores

Last update: February 2026

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Our analysis of CSR engagements at Zendesk

This analysis is not yet available in English. Please see the French version.

Sources analyzed
(12 documents)

Competitive analysis

Leading organizations

DialOnce

Development of AI-based customer service agents to enhance operational efficiency and customer experience.

Aircall

AI-powered customer communications platform that unifies channels, automates tasks, and provides actionable insights for sales and customer support.

Diabolocom

AI-powered cloud solutions for customer experience (CX) including automation, lead management, and omnichannel communication.

Initiatives identified among leaders

Promotion de la diversité

“DialOnce promeut la diversité en favorisant l'égal...” - DialOnce

Mise en place d'une politique de bien-être au travail

“Diabolocom met en place une politique de bien-être...” - Diabolocom

Réduction de l'empreinte carbone

“DialOnce réduit son empreinte carbone en réduisant...” - DialOnce

44% of similar organizations communicate on CSR issues

+150 initiatives collected from 50 similar organizations

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CSR Analysis Zendesk

CSR / Transition Solutions

Sector data Informatique, logiciels et télécoms

Detailed analysis by theme

Discover the complete analysis

How are these scores calculated?

Our analysis of CSR engagements at Zendesk

Sources analyzed
(12 documents)

Zendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging

Accessibility Plan

Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change

CSR analysis score of zendesk.fr

Competitive analysis

Do you represent Zendesk?

Interested in this data ?

CSR Analysis Zendesk

CSR / Transition Solutions

Sector data Informatique, logiciels et télécoms

Detailed analysis by theme

Discover the complete analysis

How are these scores calculated?

Our analysis of CSR engagements at Zendesk

Sources analyzed (12 documents)

CSR analysis score of zendesk.fr

Competitive analysis

Do you represent Zendesk?

Interested in this data ?

Sources analyzed
(12 documents)