Outsourcing of customer relationship, sales, and back-office services. Training and consulting for call centers. Use of innovative technologies like artificial intelligence to improve customer experience.
C
CSR Analysis score
The organization is among the 50% most committed organizations, excluding the top 20%, among comparable organizations.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Amicio
B
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
Wisecom
B
Providing multilingual call center services, customer experience consulting, organizational audits, training, lead generation, sales support, and service delegation.
ViaDialog
B
Provider of SaaS solutions for omnichannel customer relations, including AI-enhanced customer service solutions, interaction management, and outbound call campaigns.
Initiatives identified among leaders
Développer des pratiques centrées sur le développement humain
“Amicio s'engage à porter une vision plus humaine e...” - AmicioFormation continue pour fidéliser les talents
“Wisecom propose une formation continue pour fidéli...” - WisecomDéveloppement d'une politique RSE
“ViaDialog a mis en place une politique RSE qui ref...” - ViaDialog52% of similar organizations communicate on CSR issues
+116 initiatives collected from 50 similar organizations
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