
Outsourcing of customer relations, including multichannel and multilingual customer service, customer acquisition, development, and retention.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: January 2026
This analysis is not yet available in English. Please see the French version.
Leading organizations
Amicio
A
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
Eurocrm
B
Outsourcing of customer relations and data marketing services. Personalized support for defining and executing customer strategies. Professional services for customer relations outsourcing, including device co-construction, customer engagement, and value creation. Expertise in data marketing for effective omnichannel campaigns.
Centre Relations Clients
B
Customer relationship management, including call center services, customer service management, and lead management.
Initiatives identified among leaders
Vision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - AmicioVision humaine et durable des métiers des centres d'appels
“Amicio s’est engagée à porter une vision plus huma...” - Amicioréduction de l'empreinte carbone
“Eurocrm met en place des actions pour promouvoir l...” - Eurocrm52% of similar organizations communicate on CSR issues
+366 initiatives collected from 50 similar organizations
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