
Outsourcing of customer relations, including multichannel and multilingual customer service, customer acquisition, development, and retention.
+160,000
Total organizations analyzedAnalysis by axis
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Methodology: Score calculated according to 6 CSR themes (Carbon, Biodiversity, Circular Economy, Sustainable Investments, Governance, Social Impact)
Sources: Public data, CSR reports, documented initiatives, official databases
Last update: December 2025
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A
The organization is among the top 5% of organizations with the most committed CSR communication, among comparable organizations.
Leading organizations
Amicio
B
Providing outsourced customer relationship services covering the entire customer journey, including acquisition, retention, customer service, loyalty, e-reputation, social media, technical support, KYC, fraud management, customer account optimization, amicable collection, IT testing, onboarding, and application assistance.
Eurocrm
B
Outsourcing of customer relations and data marketing services. Personalized support for defining and executing customer strategies. Professional services for customer relations outsourcing, including device co-construction, customer engagement, and value creation. Expertise in data marketing for effective omnichannel campaigns.
facyle
B
Providing services for implementing and managing customer relationship solutions, including personalized customer journeys, omnichannel contact centers, customer satisfaction management, and integration with business tools.
Initiatives identified among leaders
Développer des pratiques centrées sur le développement humain
“Amicio s'engage à porter une vision plus humaine e...” - AmicioPromotion de l'égalité homme-femme
“Eurocrm promeut l'égalité des sexes, la diversité ...” - EurocrmFaire de l'entreprise un espace d'engagement sociétal
“Amicio s'engage à faire de l'entreprise un espace ...” - Amicio41% of similar organizations communicate on CSR issues
+423 initiatives collected from 100 similar organizations
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